At, we take pride in creating unique and personalized gift products that are carefully crafted to meet your specifications. Each item is made with great attention to detail and customization, ensuring a one-of-a-kind product that holds sentimental value. Due to the personalized nature of our products, we have established the following refund and return policy:

Customization Approval

Before we begin production on your personalized gift, we will provide you with a detailed preview or proof of the design for your review and approval. It is your responsibility to carefully review and confirm that all customization details, including spellings, dates, and design elements, are correct. Once you provide your approval, we will proceed with production.

Quality Assurance

We strive to deliver high-quality products that meet or exceed your expectations. Our team is committed to ensuring that each item is carefully inspected for quality before it is shipped to you. In the unlikely event that you receive a product with a defect or error, please contact our customer support team within [number of days] days of receiving the item, and we will promptly address the issue.

Non-Returnable and Non-Refundable

 Given the personalized nature of our products, we cannot accept returns or offer refunds for items that have been customized specifically for you, unless there is a manufacturing defect or an error on our part. We strongly recommend reviewing all customization details before approving the design to minimize the likelihood of any errors or discrepancies.

Manufacturing Defects or Errors: If you receive a product with a manufacturing defect or an error on our part, please reach out to our customer support team within [number of days] days of receiving the item. We may request photographic evidence or other documentation to verify the issue. Once we confirm the defect or error, we will offer a replacement or, if a replacement is not feasible, a refund for the item’s purchase price.

Shipping Damage

In the event that your personalized gift product arrives damaged due to shipping, please contact us immediately with photographic evidence of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement to be sent to you. Claims for shipping damage must be made within [number of days] days of receiving the item.

Order Cancellations

As our personalized gift products are made to order, cancellations can only be accommodated within [number of hours or days] of placing the order. Once production has begun or the item has been shipped, cancellations cannot be accepted.


If there is quality issue, product is delivered damaged or you are dissatisfied with the product, you can place a complaint and we will resolve complaint in 48 hours.

To register complaint, Please contact at [email protected] or call us at +91 8980878481  / +91 9687630014


Please note that these policies are subject to change without prior notice, and the terms in effect at the time of your purchase will apply.

If you have any questions or concerns regarding our refund and return policy for personalized gift products, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

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