Delivery charges for orders from the Online Shop?

The approximate delivery charges  60 to 120 per kilogram (kg) for orders from an online shop can vary significantly depending on the specific online shop, its location, the destination of the package, the shipping method chosen, and any additional services or options selected. condimentum.

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How long will delivery take?

Production Time: Personalized gifts often require customization, such as engraving, printing, or embroidery. The time it takes to produce the personalized item will depend on the complexity of the customization and the volume of orders the shop is handling. Some online shops may provide an estimated production time on their website or during the ordering process.

Aprox 3 to 7 days 

What exactly happens after ordering?
  1. Order Confirmation: You will receive an order confirmation via email or on the website, confirming that your order has been successfully placed. This confirmation usually includes details such as the order number, items purchased, quantities, and billing/shipping addresses.

  2. Order Processing: The online shop will begin processing your order. This involves verifying the availability of the items, preparing them for shipment, and assigning a tracking number (if applicable).

  3. Customization (if applicable): If you have ordered a personalized gift or a customized item, the online shop will proceed with the customization process. This may include engraving, printing, embroidery, or any other requested modifications.

  4. Packaging: Once the items are ready, they will be carefully packaged to ensure safe transportation. The packaging process may include protective materials, such as bubble wrap or packing peanuts, to prevent damage during transit.

  5. Shipping: The packaged order will be handed over to the chosen shipping carrier or courier service. The online shop may provide you with a tracking number, allowing you to monitor the progress of your shipment.

  6. Transit: The shipping carrier will transport your package to the destination address. The time it takes for the package to reach you will depend on the shipping method chosen, the distance, and any customs procedures (for international shipments).

  7. Delivery: The shipping carrier will deliver the package to the designated shipping address. Depending on the carrier's policies and the delivery service chosen, the package may be handed directly to you, left at your doorstep, or require a signature upon delivery.

  8. Order Receipt: Once you receive the package, you should inspect the contents to ensure they match your order and are in good condition. If there are any issues or discrepancies, it's advisable to contact the online shop's customer support for assistance.

It's important to note that the specific processes and timelines can vary depending on the online shop's policies and procedures. It's always a good idea to refer to the shop's website or contact their customer support for more detailed information about their specific order fulfillment process.

Do I receive an invoice for my order?

When you place an online order, it is common to receive an invoice electronically via email. The online shop will typically send you an order confirmation email that serves as an invoice. This email will include the details of your order, such as the item(s) purchased, quantities, prices, any applicable taxes, shipping charges, and the total amount paid.


When the order payment is taken of my bank account?

Full Payment in Advance: Many online shops require full payment at the time of placing the order for personalized gifts. This means that the payment, including the customization costs and any applicable shipping fees, needs to be made before the customization process begins

What is wishlist?

A wishlist is a feature commonly found on online shopping platforms or e-commerce websites that allows users to create a personalized list of items they are interested in or would like to purchase in the future. It serves as a convenient way to keep track of products you want to remember or consider buying at a later time.

What should I do if I receive a damaged or wrong product?

Document the Issue: Take clear photos or videos of the damaged or incorrect product, capturing all the relevant details. This documentation will serve as evidence to support your claim.

Contact Customer Support: Reach out to the online shop's customer support as soon as possible to report the issue. Provide them with a clear description of the problem, including any relevant order details, and attach the documented evidence (photos/videos) you collected. Communicate your desired resolution, such as a replacement, refund, or exchange.


Can I change or cancel my order?
  1. Timeframe: If you want to change or cancel your order for a personalized gift, it's important to act quickly. Once the customization process has started, it may not be possible to make changes or cancel the order.

Contact Customer Support: Reach out to the online shop's customer support as soon as possible to request a change or cancellation. Provide them with your order details and explain your situation. They will guide you on the available options and the feasibility of making any modifications.

What is ``package tracking`` in my orders?

Package tracking, also known as shipment tracking, refers to the ability to monitor the progress and location of a package during the shipping process. When you place an order online and it is shipped to you, the package is assigned a unique tracking number or code.

By using this tracking number, you can access real-time updates on the status and whereabouts of your package. This tracking information allows you to track the package's journey from the point of origin (such as the online shop's warehouse or shipping facility) to the destination address.

Common features and details provided through package tracking include:

  1. Tracking Number: A unique alphanumeric code assigned to your package.

  2. Carrier Information: The name of the shipping carrier or courier responsible for delivering your package.

  3. Delivery Status: Updates on the progress of your package, such as "shipped," "in transit," "out for delivery," or "delivered."

  4. Location Updates: Information on the package's current location, including sorting facilities, transit hubs, or local delivery centers.

  5. Estimated Delivery Date: An approximate date when the package is expected to reach its destination based on the tracking information.

  6. Delivery History: A timeline or log of key tracking events, such as departure from a facility, customs clearance (for international shipments), and delivery attempts.